Support
We're here to help you get the most out of Travel by Trinidad.
Email Support
support@travelbytrinidad.comWe typically respond within 24 hours
Frequently Asked Questions
How do I add a trip?
Forward your booking confirmation emails to import@travelbytrinidad.com,
or tap the + button on the home screen to manually create a trip.
How do I delete a flight or trip item?
Open the trip, tap on the flight or item you want to remove, then tap the "Delete" button. You can also swipe left on items to access delete options.
How do I share my trip with travel companions?
Open your trip and scroll to the "Companions" section. Tap the + button to invite companions by email or share a QR code they can scan.
What is the Time Capsule?
Time Capsule lets you and your travel companions upload photos during your trip. The album "seals" after your trip ends, creating a shared memory collection you can revisit together.
How do I get flight status updates?
Pro subscribers get real-time flight tracking. Enable push notifications in your device settings to receive updates about delays, gate changes, and cancellations.
What's included in Pro?
Pro ($2.99/month) includes unlimited Miggs AI, live flight tracking, offline access, document storage, group cost planning, and multiple forwarding emails. Free users get email parsing, flight search, full itinerary planning, and more.
How do I upgrade to Pro?
Tap the "Upgrade" banner in the app or go to Settings > Subscription to view Pro features and pricing.
How do I delete my account?
Go to Settings > Account > Delete Account. This will permanently remove all your data including trips, photos, and personal information. This action cannot be undone.
Report an Issue
Found a bug or having trouble with the app? Please include:
- Your device type (iPhone model, iOS version)
- What you were trying to do
- What happened vs. what you expected
- Screenshots if possible